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Arcsoft Totalmedia Extreme causing issues upgrading to Windows 10 Version 1909

Published / by Chris Smith / Leave a Comment

I recently had fun with being unable to upgrade to version 1909 for Window 10 failing with a BSOD and an error which pointed to a memory issue.
After using Nirsoft’s BSOD ViewNirsoft’s BSOD View it pointed to ArcSec.sys.
I uninstalled Arcsoft Totalmedia Extreme. however the uninstaller left the drivers installed. I then used SysInternals AutorunsSysInternals Autoruns to stop the drivers where I also removed a further driver ArcSec.sys and arc.sys.
This however stopped the CD Rom from showing and in device manager stated “Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)”. Uninstalling and reinstalling didn’t change a thing.
As I didn’t want the ArcSoft driver to be used (As the software is uninstalled what’s the point of there being a driver).
Using Method 5 from Method 5 from Microsoft’s Windows Support article “Your CD or DVD drive is not recognized by Windows or other programs” I found the offending driver specified in LowerFilters. Once I removed arc.sys from this entry removing and reinstalling the driver lead to the drive coming back straight away.

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